Refund policy

RETURN AND REFUND POLICY

 

Every NIKUM item is printed to order, just for you. Because each piece is made individually, we handle returns a little differently from a warehouse store.

 

DAMAGED, DEFECTIVE OR WRONG ITEMS

If your order arrives damaged, misprinted, or you received the wrong item or size compared to what you ordered, we will make it right at no cost to you. Email calisiru41@gmail.com within 30 days of delivery with your order number and clear photos of the issue. We will send a free replacement or, if you prefer, issue a full refund. No need to send the item back.

 

SIZE EXCHANGES AND CHANGE OF MIND

Because items are made to order, we cannot accept returns or exchanges for wrong size selection or change of mind. Please check the size guide on each product page before ordering. If you are between sizes, we recommend sizing up for a relaxed fit.

 

ORDER CANCELLATIONS AND CHANGES

You can cancel or change your order (size, colour, shipping address) free of charge as long as it has not entered production, usually within a few hours of ordering. Contact us as soon as possible. Once production has started, the order can no longer be cancelled.

 

LOST PACKAGES

If tracking shows no movement for 10 business days (US) or 25 business days (international) after shipping, contact us and we will reship your order or refund it.

 

REFUNDS

Approved refunds are returned to your original payment method within 5 to 10 business days.

 

EU AND UK CUSTOMERS

Under EU consumer law, the 14-day right of withdrawal does not apply to goods made to the consumer's specifications or clearly personalised. Your statutory rights regarding faulty goods are not affected.

 

Questions? Email calisiru41@gmail.com and we will reply within 24 hours.