Shipping policy

SHIPPING POLICY

 

Every NIKUM piece is made to order. Nothing sits in a warehouse: your hoodie is printed and pressed after you place your order, then shipped directly to you.

 

WHERE WE SHIP

We currently ship to addresses in the United States only.

 

PRODUCTION TIME

Orders are produced within 2 to 7 business days (most orders leave production in 2 to 3 days). During peak seasons (November and December) production can take up to 9 business days.

 

SHIPPING TIME AND COST

US shipping takes 4 to 10 business days after production, depending on the carrier service. Most orders arrive within 8 to 15 business days of ordering; please allow up to 17 business days before contacting us. Shipping is free on every order, and there are no customs fees.

 

TRACKING

You will receive a tracking number by email as soon as your order ships.

 

SHIPPING ADDRESS

Please double-check your address at checkout. We can update an address only before the order enters production. Orders returned to us because of an incorrect or incomplete address can be reshipped at the customer's cost.

 

LOST OR DAMAGED PACKAGES

If your order has not arrived within 30 days of shipping, contact us and we will reship it or refund it. If your package is marked delivered but has not arrived, please wait 48 hours and check with neighbours and your local carrier, then contact us. If your order arrives damaged, email us at hello@nikum.co within 30 days of delivery with photos and we will send a free replacement.